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Questions about your service? It may already be answered. Please select the category headings below to see questions and answers about about the Water, Sewer, Billing and Reuse Water Systems.
My water is brown or cloudy, or smells bad, or tastes funny.
Questions about your service? What's wrong with it? Hezbollah must cease foreign forays U.
What's wrong with it? Call Customer Care and Billing at How do I report a water main break or any water quality concern?
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To report a Water Main Break:. The City of Raleigh is responsible for breaks in water and sewer mains in the street, but the property owner is responsible for breaks on private property. Where does my drinking water come from? Your drinking water travels a complicated path before arriving at your home or business. Learn more about the process. Please remember that all water used please click for source the Public Utilities system must be metered except in the case of fire emergencies.
Why is my water bill so high? For all questions about your water bill, call Customer Care and Billing at Why doesn't my water come on? If your water bill is current, there may be utility work in your area that required cutting off water for a period of time.
Call Customer Care and Billing at to see if there is utility work in your area or if there could be a problem with your water bill. How is my water consumption measured? CCF stands for one hundred cubic feet. One CCF equals gallons. Multiply the consumption number on your water bill by to convert your water consumption to gallons. What can I do to prevent sewer overflows? Prevention can save you money! Most sewer back-ups occur between the house and the City's sewer main.
If there is a blocked sewer service between the house and the City's sewer main, the property owner is responsible for correcting the problem. Avoiding blockages means avoiding plumbing bills!
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When the blockage occurs in the City's sewer main, the City will correct the problem. What you should know regarding your sewer service connection The City of Raleigh Public Utilities Department sometimes receives calls from property owners informing us that they have a sewer backup. In an effort to provide good customer service and to protect the environment, the Public Utilities Department makes these calls a high priority suspending other planned maintenance which comes at a significant cost to the utility.
Often it is later determined the problem is actually in the customer's service line and not in the City's sewer main. We commonly hear from property owners that their plumber Black Hookup In Raleigh Nc What Happened to clear a blockage. When the backup does not clear, the plumber tells the homeowner that the blockage is in the City's sewer main and is the City's responsibility.
Upon the City's inspection, we frequently find the blockage exists between the clean-out located at the right-of-way and the City's sewer main, but still in the service line. The idea that the City is responsible for the sewer service line between the right-of-way and the sewer main is simply not the case.
The sewer line is the homeowner's responsibility from the home to the main. In addition, the City of Raleigh has no responsibility for any portion of the customer's service line if it is located within a utility easement.
What You Should Know Regarding Your Sewer Service Connection [Brochure] Your sewer service connection may require a Backwater Valve A back water valve is a simple, gravity-flow activated check valve assembly installed on an individual's sewer service line lateral to the private property to prevent waste water from flowing back into the residence at the lowest plumbing fixture.
What is Reuse Water? Click at this page water, sometimes called reclaimed water, recycled water, or non-potable water, is wastewater that is highly treated and can be re-used instead of being discharged to a waterway. Although not suitable for human, pet or livestock consumption, there are many viable uses for reuse water. Why do we need to use Reuse Water?
Visit the museum and park, and try to catch an outdoor movie during summer. President Donald Trump says it appears the suspect in Florida's deadly school shooting was click disturbed". If there is a blocked sewer service between the house and the City's sewer main, the property owner is responsible for correcting the problem. What do you have to lose? Mind blowing lebanese food and one of our favorite international restaurants in downtown Raleigh next to Sono.
Drinking water is a limited resource and is expensive to produce; the rapid growth and development in the Raleigh service area has put extreme demands on our raw water supplies. Using reuse water reduces the amount of water needed from these supplies and because bulk reuse water can be used during all stages of water restrictions. How is public protection ensured?
The following are specific continue reading of the regulations:. Public Utilities Administration at to request a site specific map. Please be expected to provide the following: Telephone number or email click here that we may return contact. I want more than one site specific map. Black and White paper copies are available in the following sizes: Maps Directory Calendar Subscriptions.
Renewal Project Emergency Preparedness Information. Water My water is brown or cloudy, or smells bad, or tastes funny. To report a Water Main Break: How do I fill a swimming pool? Swimming pools may be filled by two methods: Use your residential water connection. You will be charged for water and sewer services since the water would go through your meter.
No adjustments will be made for the sewer portion of these charges. Rent a water hydrant. Black Hookup In Raleigh Nc What Happened requirements and information regarding renting a hydrant, please call Customer Care and Billing at Please remember that all water used from the Public Utilities system must be metered except in the case of fire emergencies. Sewer How do I report a sewer overflow? Do NOT pour grease, fats, and oils from cooking down the sink drain.
Collect grease in a container and dispose of it in the garbage. Do NOT use the sewer system as a means to dispose of food scraps. Place food scraps in waste containers or garbage bags for disposal with your weekly garbage collection or placed your food scraps in a compost pile.
Do NOT use the toilet as a wastebasket. Place a wastebasket in the bathroom to dispose of garbage. Disposable diapers, condoms, and personal hygiene products do not belong in the sewer system. A confirmed illegal discharge would be an individual that provides evidence or information leading to the apprehension, arrest, citation or conviction for illegal discharging into the sewer system. What You Should Know Regarding Illegal Dumping Only authorized personnel may access public manholes or privately owned grease interceptors for maintenance and monitoring activities.
An illicit discharge or illegal dumping may result in: What Should I Look For?
Trucks discharging unknown substances into manholes in residential neighborhoods or near vacant lots, typically at night. Foul smells with no apparent explanation. Grease interceptors that appear to be full of water and grease shortly after a service company finishes pumping the grease interceptor.
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Septage hauling companies that offer services for significantly less than competitors. If you see any of these things, or suspect an illicit discharge, please let us know! Reuse Water What is Reuse Water? How is Reuse Water used?
Drinking water for humans, pets or livestock Irrigation of crops for human consumption Filling swimming pools, hot-tubs, or similar use General residential indoor use Filling ponds used for fishing, swimming or other human uses In a manner that permits runoff from the site Bulk reuse water cannot be used within: The following are specific requirements of the regulations: The public must be notified of the use of reuse water and that reuse water is not intended for drinking.
This is accomplished by placing signs in areas where bulk reuse water is used Bulk reuse water is treated to more stringent standards than wastewater discharged to waterways. Bulk reuse water quality is monitored continuously.
All City of Raleigh bulk reuse water customers are trained and approved by City of Raleigh staff All tanks and tanker trucks used for transport of City of Raleigh bulk reuse water are inspected and approved by City of Raleigh staff Where can you pick up Bulk Reuse Water? System wide maps are not available. What file types are available?
What is the cost for a paper map? Are the paper maps available in color? Double the fees above for the color version of each size. Are custom maps available? An additional charge will be assessed for custom mapping. Are Mylar or Plan copy sheets available?
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